Returns & Refunds
If you are not completely satisfied with your laser cut items, you are welcome to return them to us within 14 days at your cost. Refunds will be processed within 48 hours; All Items must be in returned in perfect condition.
Personalised Items cannot be resold, so therefore cannot be returned for a refund. If we Spell your item incorrectly, we will re send your item for free or issue a full refund
If any item arrives to you broken please contact us within 7 days. We will need to see photographic evidence of the damaged item and the packaging so that we can claim the damages back from our courier. We will get replacements out to you straight away or offer a full refund.
After 14 days we are unable to process any refunds. We cannot put a claim in with our postal service after this time so please ensure you contact us as soon as you receive your delivery if there are any issues.